Cyberpunk 2077 was released last week with several problems on PlayStation and Xbox. This forced PlayStation to assume a position and protect the customers as CD Projekt Red did not deliver the game they promised on trailers.
PlayStation has begun the on-request refunds of all digital versions of the game:
SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.
CD Projekt Red released an official statement, where they affirm that removing the game from PlayStation Store was the studio’s decision.
Following our discussion with PlayStation, a decision was made to temporarily suspend digital distribution of Cyberpunk 2077 on PlayStation Store.
According to our knowledge starting today, everyone who is not willing to wait for updates and wants to refund their digital copy of the game, can do so by submitting a request at https://www.playstation.com/en-us/cyberpunk-2077-refunds/
Bloomberg‘s Jason Schreier received information of a possible rebellion in CD Projekt SA. The journalist explains that the staff was “frustrated and angry” during an internal video meeting with the management.
The reason behind the anger of the developers is that the directive of the studio announced unrealistic deadlines and it was relentless in the crunch in the months and years before the game’s launch.
Jason Schreier affirms that developers have “endured multiple periods of extensive overtime including mandatory six-day weeks to finish the game. The December 10 deadline was clearly unrealistic as it was first revealed by an anonymous insider when it suggested a necessary 2021 release to fix the performance issues and bugs of the game.
Is important to mention that CD Projekt Red’s said that they would avoid mandatory crunch, and later in a meeting with shareholders they affirmed that “Crunch it’s not that Bad”. CD Projekt Red had to delay Cyberpunk 2077 three times this year, the decision led to a significant depreciation in the studio’s market value.
Certainly, this is a sad story for all the parties involved. The hierarchy at CD Projekt destroyed the image of the company, most fans were completely disappointed, investors lost money, and developers who spend a significant part of their careers on the project are taking the blame for the lack of good direction in the company.