2K Announces Support System Hack, Warns Customers to Reset Passwords

In a recent post from the official 2K support account, 2K announced that its customer support services have been breached and warns everyone who has a 2K account to immediately change any passwords stored in their browser, enable two-factor authentication where possible, install anti-virus software and check that their forwarding settings on their email accounts haven’t been changed especially if they clicked a link from an associated email. The 2K support associated games include the NBA 2K series, the WWE series, and the Borderlands series.

Important snippets from the support message on Twitter can be seen below.

“Earlier today, we became aware that an unauthorized third party illegally accessed the credentials of one of our vendors to the help desk platform that 2K uses to provide support to our customers.

Please note that 2K personnel will never ask you for your password or other personal information,” it said. “Our support portal will remain offline while we continue to address this matter.

We will issue a notice when you can resume interacting with the official 2K help desk emails, and we will also follow up with additional information as to how you can best protect yourself against any malicious activity.”


Details on 2K’s latest game NBA 2K23 via 2K can be seen below:

Rise to the occasion and realize your full potential in NBA 2K23. Prove yourself against the best players in the world and showcase your talent in MyCAREER. Pair today’s All-Stars with timeless legends in MyTEAM. Build a dynasty of your own in MyGM or take the NBA in a new direction with MyLEAGUE. Take on NBA or WNBA teams in PLAY NOW and experience true-to-life gameplay. How will you Answer the Call?


Feel refined gameplay in the palm of your hands on both sides of the ball in NBA 2K23. Attack the basket with a new arsenal of offensive skill-based moves, while you unleash your potential as a lockdown defender with new 1-on-1 mechanics to stifle opposing players at every turn.


Embark on a swashbuckling basketball journey aboard a spacious cruiseliner equipped with pristine courts, scenic views, and a boatload of rewards for you and your MyPLAYER to enjoy. Plus, there’s even more to explore during shore excursions.


Step back in time with era-specific visuals that captured Michael Jordan’s ascent from collegiate sensation to global icon with immersive Jordan Challenges chronicling his career-defining dominance. Lace up his shoes to recreate his otherworldly stat lines and iconic last shots, while listening to first-hand accounts from those who witnessed his maturation from budding star to basketball legend.


Ball without limits as you collect and assemble a bevy of legendary talent from any era in MyTEAM. Dominate the hardwood each Season, and bring your vision to life with a broad set of customization tools to create the perfect look for your perfect starting five.

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