Today, Nintendo president Shuntaro Furukawa issued a public apology for the Nintendo Switch’s infamous JoyCon drift issues. This is the first official apology issued by Nintendo since the launch of the Switch.
Drifting is essentially when the control sticks go off-center after extended use. This is a major problem for a lot of gamers, as it can affect how they play. This is a major issue voiced within the Super Smash Brothers community, as they use the Switch competitively.
“Regarding the Joy-Con, we apologize for any trouble caused to our customers,” said Nintendo president Shuntaro Furukawa during Nintendo’s 80th Annual General Meeting of Shareholders
“We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions.”
Back in July of last year, the law office of Chimicles, Schwartz Kriner & Donaldson-Smith filed a class-action lawsuit against Nintendo over the JoyCon’s condition and issue.
“Specifically, the complaint alleges that the joystick on the Joy-Con controllers will automatically register movement when the joystick is not being controlled by the user and interfere with gameplay. The complaint, filed on behalf of purchasers of Switches and Joy-Con controllers, brings claims under various consumer protection statutes as well as various warranty and common law claims.”
Nintendo has since allowed users experiencing drifting to report it on their website, verified reports will receive a free pair of JoyCons to replace the old.
Fans of the Switch can also opt for a different controller to go with their Switch. Nintendo offers a wide range of other controllers from wireless to standard. JoyCon replacements can also be purchased at game retailers or at repair centres.